Frequently asked questions
Clear answers to common questions
Search questions about appointments, documents, emergencies and privacy.
01Can I request an appointment online?+
Yes. Complete the secure request form and keep the reference shown after submission. It is not a confirmed booking; the practice will contact you about availability.
02Is a referral letter required?+
Yes. A referral letter is required for the appointment.
03What should I bring?+
Bring the referral letter, Road to Health booklet, relevant medical records, medicine details and school or therapy reports.
04What age range does the practice treat?+
The practice treats children and adolescents from 0–18 years.
05What is the private consultation fee?+
The private consultation fee is R3,000. Cash and EFT are accepted.
06What is the cancellation policy?+
The full consultation fee is charged when an appointment is cancelled within 12 hours.
07When is the practice open?+
Monday–Thursday 08:00–16:30 · Friday 08:00–16:00 · Weekends and public holidays closed · Open through lunch
08What should I do after hours?+
Use WhatsApp or email for non-urgent messages. For an emergency, go to the nearest emergency unit or contact local emergency services immediately.
09Is this website for emergencies?+
No. It is not monitored for urgent care. Serious or sudden symptoms should be assessed through the nearest emergency unit or local emergency services.
10Does a form create a doctor-patient relationship?+
No. Reading the website or submitting a form does not create a doctor-patient relationship or confirm an appointment.
11Do you offer virtual consultations?+
Yes. Suitability and the appointment process should be confirmed with the practice.
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